1. How can I place an order on your website?
To place an order, simply browse our product collection, select the phone chain you’d like to purchase, choose any variations (such as length or color), and click the “Add to Cart” button. When you’re ready, go to your cart and proceed with the checkout process to complete your order.
2. Do you offer free shipping?
We offer free standard shipping on all orders within the U.S. for purchases over a certain amount. For orders below the free shipping threshold, a shipping fee will apply based on your location. Please check our shipping policy for more details.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the shipping carrier’s website. If you have any issues, feel free to contact our customer support team.
5. Can I change or cancel my order?
Orders can be changed or canceled only before they are processed for shipping. If you need to make any changes, please contact our customer service team as soon as possible. Once the order has been shipped, it cannot be modified, but you can initiate a return or exchange after receiving the product.
6. What is your return and refund policy?
We offer a 30-day return policy on all purchases. If you are not satisfied with your product, you can request a return for a refund within 30 days of receiving it. Please refer to our full Refund and Return Policy for details on conditions and the process.
7. What should I do if my product is defective?
If your product is defective or has issues upon arrival, please contact our customer service team within 7 days of receiving your order. We will assist you in arranging a return or replacement, depending on the situation. If the product has a manufacturing defect within the warranty period, it will be repaired or replaced free of charge.
8. What warranty do your products come with?
All Posadina products come with a 180-day warranty starting from the date you receive your item. This warranty covers defects in material or workmanship under normal use. Please refer to our Warranty Policy for more details on coverage and conditions.
9. How do I care for my Posadina phone chain?
To keep your Posadina phone chain looking its best, we recommend avoiding direct contact with water, perfumes, or harsh chemicals. Gently wipe the chain with a soft cloth to remove dirt or oil. Store it in a safe place to avoid scratching or damage.
10. Do you ship internationally?
At the moment, we only offer shipping within the United States. However, we are planning to expand our shipping options in the future. Please check back for updates.